How to Return a Product?
- Sign in to your Zuwat Account, select My Orders.
- Select the order you wish to return and click on the Manage Order button.
- Click on Return Items.
- Fill in the Return Form. The available return options (pickup/drop-off) will be displayed in this form.
- Pack your return package securely, with the product in the original and undamaged manufacturer’s packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
- Head to your nearest drop-off point or wait for collection by our pick-up service.
- Make sure you have written your order number and return tracking number on your package at the time of drop off.
- You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.
Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Zuwat packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box. Note: It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.